tag:skulabs.statuspage.io,2005:/historySKULabs Status - Incident History2024-03-29T10:47:20ZSKULabstag:skulabs.statuspage.io,2005:Incident/203511662024-03-25T20:36:19Z2024-03-25T20:36:19ZReports of issues - FedEx reported technical difficulties<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>20:36</var> UTC</small><br><strong>Resolved</strong> - There only remain intermittent reports of self-resolving issues with FedEx. If you're still encountering issues, please contact support.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>14:15</var> UTC</small><br><strong>Investigating</strong> - We've received reports of errors within FedEx. They are currently experiencing technical difficulties. Some of the online services are temporarily unavailable. They are working quickly to resolve the issue.<br /><br />You can sign up for text/call/email updates at https://skulabs.statuspage.io/ <br />You can also check FedEx server status at https://www.fedex.com/apps/systemunavailable/</p>tag:skulabs.statuspage.io,2005:Incident/202183832024-03-11T20:13:09Z2024-03-11T20:13:25ZMulti-tab / multi-user scan verification issues<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>20:13</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved as the release is going live now</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>19:56</var> UTC</small><br><strong>Monitoring</strong> - The issue has been identified and a hotfix will be live within the hour.<br /><br />In an update last week, we introduced the ability for multiple pickers or one picker with multiple tabs open to seamlessly resume an order without mis-scanning. After this update, we received intermittent reports of a new issue causing underscanning of orders which would have previously been overscanned before the patch. <br /><br />After this upcoming hotfix, we'll seamlessly resume the order as long as you allow at least 30 seconds before passing the order to another picker or as long as all pickers are scanning separate parts of the order while before you would have been guaranteed to overscan the order.<br /><br />The best advice at this time is to reload the order page before resuming an order that has work in progress until the hotfix is live within the hour.</p>tag:skulabs.statuspage.io,2005:Incident/201881012024-03-08T05:24:21Z2024-03-08T05:24:21ZReports of issues - Item details page<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>05:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>21:34</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>20:57</var> UTC</small><br><strong>Investigating</strong> - We have received reports of elevated errors when viewing item details and are investigating.<br /><br />You can sign up for text/call/email updates at https://skulabs.statuspage.io/</p>tag:skulabs.statuspage.io,2005:Incident/200913982024-02-28T11:41:40Z2024-02-28T11:41:40ZEasyPost is reporting Degraded API Functionality<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>11:41</var> UTC</small><br><strong>Resolved</strong> - EasyPost reported that real time functionality has been fully restored. Engineers are still working to resolve the long tail of issues.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:41</var> UTC</small><br><strong>Monitoring</strong> - The API failure rate has recovered. EasyPost engineers are continuing to monitor.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:41</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix was implemented.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:31</var> UTC</small><br><strong>Investigating</strong> - EasyPost has reported a Degraded API Functionality. They are currently investigating an issue with failing API responses.<br />https://www.easypoststatus.com/</p>tag:skulabs.statuspage.io,2005:Incident/198884542024-02-07T16:19:59Z2024-02-07T16:19:59ZReports of Issues - Auto-deduct automation not deducting<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>16:19</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved. Please, check your shipped orders to make sure that all orders with Auto-deduct tags are correctly deducted. Reach out to the team in case you see any un-deducted orders.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>18:36</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>22:44</var> UTC</small><br><strong>Monitoring</strong> - The team identified the issue and they are working on a fix. No further actions are needed.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>22:25</var> UTC</small><br><strong>Identified</strong> - We have received reports of issues of orders not auto-deducting. Please, make sure to check your Shipped orders for orders with the tag Auto-deduct, if there is no shipment associated with the order, proceed with the Bulk Stock deduction action. See more here:<br />https://help.skulabs.com/en/articles/4365441-how-to-bulk-deduct-stock-on-orders</p>tag:skulabs.statuspage.io,2005:Incident/192441602023-11-30T12:18:25Z2023-11-30T12:18:25ZDegraded UPS API performance<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>12:18</var> UTC</small><br><strong>Resolved</strong> - UPS API has returned to normal and no other errors have been reported</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>18:38</var> UTC</small><br><strong>Monitoring</strong> - Error rates from the UPS API have returned to normal. Our engineers will continue to monitor the performance of the UPS API.</p>tag:skulabs.statuspage.io,2005:Incident/192274262023-11-28T01:01:44Z2023-11-28T01:01:44ZDegraded FedEx API performance<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>01:01</var> UTC</small><br><strong>Resolved</strong> - The FedEx rating API errors and request timeouts have subsided and the service has recovered</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>16:10</var> UTC</small><br><strong>Investigating</strong> - The FedEx API is experiencing elevated rates of errors and requests timeouts for ratings. FedEx has been notified and our engineers will continue to monitor the performance of the API.</p>tag:skulabs.statuspage.io,2005:Incident/186159802023-09-26T22:25:17Z2023-09-26T22:26:08ZReports of issues - Shipping Validation<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>22:25</var> UTC</small><br><strong>Resolved</strong> - The validation queue has caught up as of 6:10pm ET.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>22:23</var> UTC</small><br><strong>Investigating</strong> - We've received reports regarding shipping validation errors and are currently investigating.<br /><br />You can sign up for text/call/email updates at https://skulabs.statuspage.io/</p>tag:skulabs.statuspage.io,2005:Incident/184124012023-09-07T00:39:40Z2023-09-07T00:39:40ZReports of issues - Purchasing<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>00:39</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>19:30</var> UTC</small><br><strong>Investigating</strong> - We've received reports or have automatically detected a spike of errors involved with purchase orders and are investigating.<br /><br />You can sign up for text/call/email updates at https://skulabs.statuspage.io/</p>tag:skulabs.statuspage.io,2005:Incident/180967632023-08-10T11:40:46Z2023-08-10T11:40:46ZIntermittent FedEx EasyPost errors<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>11:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>18:54</var> UTC</small><br><strong>Identified</strong> - EasyPost has informed us FedEx no longer supports carrier_notification_sms and carrier_notification_email options. Disable these options in your carrier settings for FedEx on SKULabs to resume shipping with EasyPost FedEx.<br /><br />We are attempting to get a hotfix out to disable the options for EasyPost FedEx avoiding the problem.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Investigating</strong> - We have reports of issues related from a shipping provider that may prevent or cause delays in retrieving rate quotes, purchasing shipping labels, voiding or manifesting shipments.<br /><br />See this article for advice: https://help.skulabs.com/en/articles/4424004<br /><br />You can sign up for text/call/email updates at https://skulabs.statuspage.io/</p>tag:skulabs.statuspage.io,2005:Incident/178899262023-07-19T15:50:47Z2023-07-19T16:16:34ZElevated rate of errors when shipping<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>15:50</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>23:54</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>16:23</var> UTC</small><br><strong>Identified</strong> - We are seeing negative results with the latest patch. A new patch is being issued.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>16:18</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>16:18</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>14:53</var> UTC</small><br><strong>Investigating</strong> - We have identified issues related to the Shipping service that may cause delays in processing orders and purchasing shipping labels.<br /><br />You can sign up for text/call/email updates at https://skulabs.statuspage.io/</p>tag:skulabs.statuspage.io,2005:Incident/178485782023-07-13T22:30:58Z2023-07-19T16:17:05ZElevated error rate - manifests<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>22:17</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>22:16</var> UTC</small><br><strong>Investigating</strong> - We've received reports of elevated rates of errors with Manifesting and are investigating.<br /><br />You can sign up for text/call/email updates at https://skulabs.statuspage.io/</p>tag:skulabs.statuspage.io,2005:Incident/176216212023-06-19T16:34:45Z2023-06-20T23:43:28ZElevated error rate<p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>16:34</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>15:39</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>15:38</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>15:33</var> UTC</small><br><strong>Monitoring</strong> - The origin of the errors has been identified and a fix is being deployed.</p>tag:skulabs.statuspage.io,2005:Incident/174459192023-06-02T11:28:21Z2023-06-02T11:28:21ZCanada Post elevated error rate<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>11:28</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>19:30</var> UTC</small><br><strong>Identified</strong> - We have identified issues related to the Canada Post platform that may cause delays in retrieving rate quotes or purchasing shipping labels. <br /><br />See Canada Post's status page: https://status.canadapost.ca/<br /><br />See this article for advice: https://help.skulabs.com/en/articles/4424004<br /><br />You can sign up for text/call/email updates at https://skulabs.statuspage.io/</p>tag:skulabs.statuspage.io,2005:Incident/171470902023-05-04T22:43:55Z2023-05-04T22:43:55ZEasyPost Elevated error rate<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>22:43</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>20:49</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>20:37</var> UTC</small><br><strong>Update</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>20:25</var> UTC</small><br><strong>Identified</strong> - We have identified issues related to the EasyPost platform that may cause delays in retrieving rate quotes or purchasing shipping labels.<br /><br />See this article for advice: https://help.skulabs.com/en/articles/4424004<br /><br />You can sign up for text/call/email updates at https://skulabs.statuspage.io/<br /><br />For EasyPost status updates: https://www.easypoststatus.com/incidents/cs6xl1tsm65m</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>20:12</var> UTC</small><br><strong>Investigating</strong> - We've received reports from EasyPost of elevated rates of errors and are investigating.<br /><br />Status updates can be found @ https://www.easypoststatus.com/incidents/cs6xl1tsm65m</p>tag:skulabs.statuspage.io,2005:Incident/166777852023-03-28T17:06:19Z2023-07-19T16:17:50ZServer errors when accessing app.skulabs.com<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>17:06</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. As with all cases like this, we're actively working to avoid failure cases in the future through proactive automated means that have ensured we keep any downtime to a minimum in the past. SKULabs annual availability including this 65 minute partial outage (where next.skulabs.com remained online) is 99.9875%</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>16:46</var> UTC</small><br><strong>Identified</strong> - A new cluster of app.skulabs.com is now deploying within the next 15 minutes. For the time being next.skulabs.com and previous.skulabs.com environments are unaffected.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>16:33</var> UTC</small><br><strong>Update</strong> - We are continuing to actively investigate in real time and have reports that https://next.skulabs.com/login is working.<br /><br />You can sign up for text/call/email updates at https://skulabs.statuspage.io/</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>16:01</var> UTC</small><br><strong>Investigating</strong> - We've received reports of elevated rates of errors and are investigating.
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<br />You can sign up for text/call/email updates at https://skulabs.statuspage.io/</p>tag:skulabs.statuspage.io,2005:Incident/166189962023-03-23T20:48:53Z2023-03-28T22:04:53ZElevated sync error rate<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>20:48</var> UTC</small><br><strong>Resolved</strong> - All syncs are up and running as of now. Let us know if you experience any issues.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>14:11</var> UTC</small><br><strong>Investigating</strong> - We've received reports of elevated rates of errors.
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<br />You can sign up for text/call/email updates at https://skulabs.statuspage.io/</p>tag:skulabs.statuspage.io,2005:Incident/153624332022-12-17T05:25:17Z2022-12-17T05:25:17ZEmail delivery delays<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>05:25</var> UTC</small><br><strong>Resolved</strong> - This incident is ongoing but impacts are minimal to SKULabs users at this time. Check with Postmark for further status updates.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>22:29</var> UTC</small><br><strong>Update</strong> - For Updates, please see: https://status.postmarkapp.com/</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Identified</strong> - Postmark has identified an issue with one of their providers causing emails to be delayed.<br /><br />This can affect password resets, shipment notification, report delivery, purchase order notification, and most other emails sent by SKULabs.<br /><br />This does NOT affect emails sent by your storefront or tracking number mark as shipped to your storefront.<br /><br />For Updates:<br /><br />https://status.postmarkapp.com/</p>tag:skulabs.statuspage.io,2005:Incident/145889752022-12-08T15:48:45Z2022-12-08T15:48:45ZAmazon order and fulfillment APIs partial outage<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>15:48</var> UTC</small><br><strong>Resolved</strong> - Amazon has resolved the issue and all servers are back now. See Amazon's status page for updates.<br /><br />http://status.mws.amazon.com/</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:10</var> UTC</small><br><strong>Update</strong> - Amazon is continuing to experience elevated error rates on multiple merchant, order, and inventory APIs.<br /><br />See Amazon's status page for updates.<br /><br />http://status.mws.amazon.com/</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:05</var> UTC</small><br><strong>Update</strong> - Amazon is continuing to experience elevated error rates on multiple merchant, order, and inventory APIs.<br /><br />See Amazon's status page for updates.<br /><br />http://status.mws.amazon.com/</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>15:23</var> UTC</small><br><strong>Identified</strong> - Amazon SP Orders API section was experiencing elevated error rate started at 02:41 PST on 12/07/2022. <br /><br />Amazon is investigating the issue and we will notify you as soon as we hear back from them.</p>tag:skulabs.statuspage.io,2005:Incident/116190522022-10-10T13:24:44Z2022-10-10T13:24:44ZAmazon SP API experiencing elevated error rate<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>13:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>16:38</var> UTC</small><br><strong>Monitoring</strong> - Amazon SP API Feeds API section was experiencing elevated error rate between 6:46pm 10/06/2022 and 12:27pm 10/07/2022.<br /><br />While Amazon has resolved the underlying cause of the issue, it may take Amazon up to 16 hours to clear backlogs of inventory feeds.</p>tag:skulabs.statuspage.io,2005:Incident/116069262022-10-07T15:58:21Z2022-10-07T15:58:21ZIssues with slow or failing sync<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>15:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>13:02</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>12:40</var> UTC</small><br><strong>Investigating</strong> - The team is actively investigating the cause</p>tag:skulabs.statuspage.io,2005:Incident/111803462022-09-20T12:38:30Z2022-09-20T12:38:30ZAmazon Buy Shipping elevated error rate<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>12:38</var> UTC</small><br><strong>Resolved</strong> - This incident has being resolved. Enjoy shipping</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>15:07</var> UTC</small><br><strong>Investigating</strong> - Multiple sellers are reporting delays/errors when fetching rates and creating labels through Amazon Buy Shipping.<br /><br />We are constantly monitoring and will inform you once is resolved.<br />https://sellercentral.amazon.com/forums/t/error-using-amazon-shipping/1273628<br /><br />Please sign up for text/call/email updates at https://skulabs.statuspage.io/</p>tag:skulabs.statuspage.io,2005:Incident/105530352022-07-12T15:59:04Z2022-07-12T15:59:04ZFedEx reporting an outage of their online services<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>15:59</var> UTC</small><br><strong>Resolved</strong> - FedEx is now fully operational; this incident is resolved.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>15:54</var> UTC</small><br><strong>Monitoring</strong> - FedEx systems are responding again, although we're still seeing slower-than-usual performance. We are continuing to monitor the situation.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Investigating</strong> - We have received reports of issues fetching FedEx rates and shipping in SKULabs. You can sign up for text/call/email updates at:<br /><br />See this article for advice: https://help.skulabs.com/en/articles/4424004<br /><br />You can sign up for text/call/email updates at https://skulabs.statuspage.io/</p>tag:skulabs.statuspage.io,2005:Incident/104743812022-07-05T22:30:02Z2022-07-06T14:22:32ZShopify elevated error rate<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>Resolved</strong> - Shopify has resolved the issue affecting checkout, Admin, and POS.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>21:20</var> UTC</small><br><strong>Identified</strong> - Shopify has identified the problem and is working on a resolution. We will continue to monitor the issue.<br /><br />You can also check Shopify's incidents page for information: https://www.shopifystatus.com/incidents</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>20:52</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>20:40</var> UTC</small><br><strong>Investigating</strong> - We have identified issues related to a selling channel's API or platform that may cause delays in order import, delays in inventory sync, or prevent mark as shipped requests from being submitted on time.
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<br />You can sign up for text/call/email updates at https://skulabs.statuspage.io/</p>tag:skulabs.statuspage.io,2005:Incident/104661362022-07-04T20:58:59Z2022-07-04T20:58:59ZCanadaPost - Service disruption and elevated rate of errors when fetching rates and printing labels.<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>20:58</var> UTC</small><br><strong>Resolved</strong> - Canada post has reported that all services are running smoothly. If you’re having a problem with a service. We will continue monitoring for any changes.<br /><br />See more here: https://status.canadapost.ca/</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>16:10</var> UTC</small><br><strong>Identified</strong> - We are aware of an outage at CanadaPost and are receiving reports of issues with printing labels, tracking web services, and getting rates. Please see https://status.canadapost.ca/<br /><br />We are taking all steps we can to reconcile the issue from our end but are often at the mercy of the provider. One workaround possible in the meantime would be to use another carrier to purchase labels. <br /><br />You can get updates from https://skulabs.statuspage.io/ where we can email or text message you as soon as the issue is resolved. We do not have an ETA for when unexpected provider outages occur but we understand the severity of the issue and that this is a critical time for everyone and will follow up as soon as we have a solution.</p>